Post pandemic Change Management Programme 2022

Is your business prepared for long-term changes and a potential recession?

OVERVIEW

Customer and employee behaviours have evolved as a consequence of the pandemic. 

Upskill your managers to make the right long-term changes.

Type: Company training, planning and implementation support

Location: Your premises or online

Investment: Tailored to your needs (get a quote)

 

(Select the months relevant to your needs)

Satisfaction guaranteed or your money back!

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Introduction

Avoid common pitfalls that cause 70% of all change management initiatives to fail!

You shouldn’t join this programme if:

❌ Your business is running perfectly where no improvements can be made

❌ You’re not looking to make business changes to adapt with evolving behaviours

❌ You don’t see the value in upskilling your managers to overcome new challenges brought by the pandemic

 
Who is this programme designed for?

The programme is designed for those existing B2B & B2C businesses who have noticed all the challenges brought on by the pandemic and are looking to upskill their managers and implement new practices to overcome these challenges in a safe and controlled environment.

Or existing businesses that have already made short to medium-term changes and want to review long-term changes and further improvements. 

 
Why should our business join the programme?

The pandemic has sped up behaviour changes that were on a 5-10 year trajectory into two years.

That means without having the right information; you’re unable to make the right choices to future-proof your business and prepare for a potential recession.

 
The programme is the perfect solution for:
  1. Business owners who want to upskill their managers
  2. Business owners who wish to increase the value of their business
  3. Businesses that want the right information to make the right choices for change
  4. Companies that want to avoid costly mistakes and common pitfalls when carrying out change
  5. Companies that want to review their business operations to make long-term improvements
 
What will we cover?

(Select the months relevant to your needs)

Month 1 – Industry & digital disruption 

Month 2 – Getting ahead of changed employee behaviours

Month 3 – Getting ahead of changed customer behaviours

Month 4 – Planning for change

Month 5 – Executing change

Month 6 – Social impact

 

See the below sections for full details.

Month 1 -July 2022

Industry Disruption & Digital Disruption

Get ahead of your competitors by innovating new ideas that disrupt and increase sales.

Month one is designed for sales and marketing managers.
By the end of month one you will have:

✓ Generated new ideas to get ahead of your competitors

Upskilled your sales and marketing managers to make impactful improvements

✓ Reviewed your sales process including:

  • avoiding time-wasters and ghosting
  • selling proposals
  • increasing your chances to get invoices paid on time
  • increasing your chances of reclaiming overdue invoices
  • getting more referrals
  • increasing conversion through problem-solving and precalculating ROI
Common problems that can be solved:

❌ wasted time and money in your sales cycle

❌ getting harder to attract new customers

❌ struggling to innovate new ideas

❌ restricted cash flow due to unpaid invoices

❌ fear of falling behind competitors

❌ frustration from customers ghosting you

❌ disappointment from sales targets not being achieved

Month one training will cover:

✓ Overview of the six-month programme (what to expect)

✓ Understanding Industry Disruption

✓ Understanding Digital Disruption

✓ How customer behaviours have changed

✓ How to be a disruptor in your sector and not the disrupted

✓ How to generate more business footfall by ​innovating new customer experiences using the latest trends and technology

✓ Understanding your target customer’s pain points to increase sales

✓ How to ensure you’re paid on time by customers

✓ How to chase unpaid invoices without threatening consequences

✓ How to generate more referrals from existing customers

✓ Month one implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here
Month 2 -August 2022

Employee-centricity

Get ahead of changing employee behaviours by becoming employee-centric.

Month two is designed for HR and operations managers.
By the end of month two you will have:

✓ Awareness of the latest psychology and solutions not yet available through CIPD

Upskilled your HR Department to make impactful improvements

✓ Reviewed your HR strategy including:

    • overcoming the great resignation and skills gap (1 in 3 workers ready to quit in 2022) 
    • improving morale
    • improving engagement
    • improving communication
    • improving culture
    • improving diversity
    • improving resilience
    • improving productivity
    • improving well-being & mental health
    • any tailored HR challenges (through 1:1 support)
Common problems that can be solved:

❌ wasted time, money & resources from a high turnover of staff

❌ endless pay rises to retain good staff

❌ increasing difficulty attracting new talent

❌ increasing absences causing added pressures and reduced productivity

❌ staff only doing the minimum required and switching off

❌ fear of staff taking advantage of remote conditions

❌ seeing productivity fall no matter what you do

❌ poor team communication impacting quality, collaboration and reputation

Month two training will cover:

✓ Month one task achievements and reflections

✓ How and why employee behaviours and expectations are changing

✓ Awareness of the 50 thinking preferences & 17 Job satisfaction requirements that explain

  • Core diversity
  • Behaviours
  • Motivations
  • Adaptability
  • Engagement
  • Working styles
  • Well-being & Resilience
  • Common team conflicts
  • Reasons for leaving
  • Communication and much more

✓ Understanding values

✓ How to be an effective leader

✓ How to provide psychological safety 

✓ How to reduce staff turnover and attract the right talent

✓ How to improve employee engagement and company culture

✓ How to weigh up return to office vs remote vs hybrid

✓ How to identify which employees are struggling or thriving in remote working conditions and what support is missing

✓ How to prevent burnout and improve employee mental health and well-being

✓ Month two implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

Month 3 - September 2022

Customer-centricity

Get ahead of changing customer behaviours by becoming customer-centric.

Month three is designed for marketing, operations, HR and customer service managers.
By the end of month three, you will have:

✓ The latest customer-centric models and approaches

✓ Upskilled your managers in customer-centric organisational structures

✓ Reviewed your business strategy to make improvements, including:

    • organisational structure
    • operations and processes
    • breaking down silos to align targets
    • omnichannel marketing strategy
    • customer journey touchpoints and mapping
    • unclogging communication bottlenecks
    • company mission, vision and values
Common problems that can be solved:

❌ conflicting targets / not knowing other department’s KPIs

❌ reluctance to share information between departments

❌ company mission, vision and values are different depending on who you ask

❌ increasing competitors and decreasing market share

❌ fear of customer complaints and negative reviews

❌ fear of getting an undesired reputation

❌ increasing difficulty to build trust with new customers

Month three training will cover:

✓ Month two task achievements and reflections

✓ How to get ahead of the customer changes and expectations

✓ Understanding customer journeys and how to improve them

✓ Understanding customer-centric organisational structuring

✓ Company mission, vision and values

✓ How to map out your customer journey touch-points

✓ How to improve your marketing strategy

✓ How to break silos and achieve cross-functional departments

✓ How to leverage data to meet consumers’ expectations

✓ Month three implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

Month 4 - October 2022

Planning For Change

Prepare for change by getting everyone on board and foreseeing obstacles.

Month four is designed for operations, HR, marketing and risk managers.
By the end of month four you will have:

✓ Weighed up the changes you want to make in your business

✓ Upskilled your managers to foresee and overcome change challenges

✓ Reviewed your operations to build a case for change including:

    • desired changes
    • likely obstacles
    • pro’s and con’s
    • knock-on effects
    • short-term and long-term impacts
    • potential pushbacks
    • opportunities
    • calculating ROI
    • risk management
Common problems that can be solved:

❌ resistance to change

❌ moaning and complaining

❌ bickering and arguing 

❌ slow to adapt / lots of hoops to jump through

❌ fear of failure and impacted reputation

❌ making decisions with unforeseen consequences

❌ pointing the finger instead of taking responsibility for mistakes

Month four training will cover:

✓ Month three task achievements and reflections

✓ Why most change management initiatives fail

✓ How to prepare for change 

✓ How to overcome common pitfalls

✓ Identifying problems and business bottlenecks

✓ Identifying and managing risks when creating change

✓ How to measure business impact

✓ How to identify staff resistant to change and how to get them onboard

✓ How to prevent self-sabotage

✓ Month four implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

Month 5 - November 2022

Executing Change

Execute planned changes that are impactful and long-lasting.

Month five is designed for operations, marketing and HR managers.
By the end of month five you will have:

✓ A clear change implementation plan

✓ Upskilled your managers to implement successful, long-lasting change

✓ Reviewed your case for change and have planned:

    • solutions to known obstacles
    • KPI’s and success factors
    • role responsibilities 
    • change ambassadors
    • agile processes
    • digital champions
    • available resources
    • necessary support
Common problems that can be solved:

❌ wasting time and money on the wrong support

❌ falling back into old habits

❌ clunky processes driving down efficiency

❌ resistance to following orders

❌ bad data obscuring success

❌ lack of alignment undermining co-operation

❌ insufficient buy-in

❌ wasting time and resources in inefficient meetings

Month five training will cover:

✓ Month four task achievements and reflections

✓ How to execute successful change

✓ Understanding congruency

✓ Reviewing and improving processes

✓ Successful remote and hybrid working models

✓ Identifying responsibilities 

✓ Vertical and horizontal leadership ambassadors

✓ How to monitor progress

✓ Leveraging internal and external resources

✓ Assessing third party support

✓ Month five implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

Month 6 - December 2022

Environmental & Social Impact

Have the chance to be part of the solution and not the problem.

Month six is designed for marketing & operations managers.
By the end of month six you will have:

✓ The choice to improve your environmental and social impact

✓ Upskilled your managers to weigh up a case for improvements

✓ Reviewed your company’s impact including your:

    • carbon footprint
    • environmental and social impact
    • corporate social responsibility
    • business reputation
    • available support and incentives from government schemes
    • desired improvements
Common problems that can be solved:

difficulty meeting new pressures to fight climate change

❌ overwhelmed with where to start

❌ wasting money that could have contributed to business growth

❌ missing out on purpose-driven employees

❌ fear of losing trust from evolving consumers

❌ fear of developing a bad reputation 

❌ fear of being targeted and disrupted by protesters

Month six training will cover:

✓ Month five task achievements and reflections

✓ How environmental and social impact expectations have changed

✓ How to get ahead of expectations

✓ Understanding ecology

✓ Understanding Corporate Social Responsibility

✓ How to benefit from CSR

✓ Understanding B corp

✓ How to benefit from B corp incentives

✓ How to become B corp

✓ How you can help support the local economy

✓ Awareness of government incentives and support

✓ Program reflection and future-planning

✓ Month six implementation tasks

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

How it works

Live staff training & Development

Staff training and development will be carried out on your premises or online to upskill your relevant managers and teams.

 
Collaboration & implementation workshops

Collaboration workshops will be facilitated to help you plan and get clarity on your desired outcomes.

 
1:1 support

We will provide you with all the tailored support you need. (as agreed in the customised quote)

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

Investment

Investment is tailored to your needs:

 

Click here to request a quote

 

(Select the months relevant to your needs)

*Satisfaction guaranteed or your money back.

10% of proceeds go to support those affected by the Ukraine war. 

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

FAQ'S

Before sign-off, we will agree on factors that we promise to achieve, or you will get your money back. 

 

Our outstanding reputation for getting you results means more to us than money.

That's why we put our money where our mouth is.

You can contact us by calling 01202 800551 or emailing us at events@workforceresults.com

Check your suitability for the programme

This is to ensure you're the right fit for the programme and receive a customised quote.

Click Here

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