How It Works

The Customer Journey

All projects are tailored to each client.

See below for a typical five-step process from initial contact to implementation.

How It Works

The Customer Journey

All projects are tailored to each client

Here is a typical five-step process from initial contact to implementation.

1 - Enquiry Call

This is where we find out if we can help you.

This allows us to establish if you have any problems we may be able to fix. Checking suitability for a free consultation meeting.

Time Required: 10-15 minutes.

2 - Consultation Meeting

This is where we take a deep dive, learning about you and your requirements.

This allows us to fully understand your situation and propose your options.

Time required: 1-hour meeting.

3 - Project Proposal

This is where we agree a plan of action.

We will present a relevant and customised project proposal for you to approve.

Time required: Customised.

4 - Get everyone on board

This is where we ensure stakeholders support.

Before the project can be signed off, we must make sure everyone is on board.

Time required: Customised

5 - Start the project

This is where we implement the solutions.

Now the project is planned sufficiently with no resistance – we can commence the project according to the scope.

Time required: As per the project timeline

1 - Enquiry Call

This is where we find out if we can help you.

This allows us to establish if you have any problems we may be able to fix. Checking suitability for a free consultation meeting.

Time Required: 10-15 minutes.

2 - Consultation Meeting

This is where we take a deep dive, learning about you and your requirements.

This allows us to fully understand your situation and propose your options.

Time required: 1-hour meeting.

3 - Project Proposal

This is where we agree a plan of action.

We will present a relevant and customised project proposal for you to approve.

Time required: Customised.

4 - Get everyone on board

This is where we ensure stakeholders support.

Before the project can be signed off, we must make sure everyone is on board.

Time required: Customised

5 - Start the project

This is where we implement the solutions.

Now the project is planned sufficiently with no resistance – we can commence the project according to the scope.

Time required: As per the project timeline

Make an enquiry:

We look forward to answering your questions.

Mon-Fri:  9:00-18:00 (GMT)

See adjacent form

Request information

  • We will contact you within 48 business hours to provide the requested information.

Make an enquiry:

We look forward to answering your questions.

Mon-Fri:  9:00-18:00 (GMT)

See form below

Request information

  • We will contact you within 48 business hours to provide the requested information.

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